Digital Marketing & Customer Communications

Why customer communication is so important!

I remember a weekend at a beautiful resort in Miami.
On my second day I found out about a hotel-owned beach club, used for pool parties and special dinners.
It was neither mentioned on their website nor in any in-room directory.

That day I thought about a better way of guest communication.
No printouts to distribute, no hidden web info.

That day Townberries was born.
Guenther Edelsbacher, Founder of Townberries
 
 

THIS IS WHAT WE DO BEST!

Great for Travel Destinations & Ports, Cruise Lines,
Hotels & Resorts,
Shopping, Beauty & Activities,
Helicopter & Private Plane Charters, Restaurant & Bars, ...

Digital Concierge Guides
A quick access to all of your relevant information
in one place on your client's phone.


Guest Communication
Streamline your info & promotions to guests phones.


Beauty & Health Promotions
New clients, more revenue, loyal customers.


VIP Clubs & Virtual Club Level
Make VIP guest's visit really special with offers just for them.


Digital Boarding Passes & Waivers

Speed up guest boarding and manage digital waivers.


Review & Reputation System
Manually monitored, it earns you that extra star.

Digital Concierge Guides & QR-Art

Great for Destinations & Ports, Cruise Lines & Hotels, Activities & Restaurants, Beauty & Health

All your relevant Info on clients mobile phones

A quick access to all of your relevant information in one place, just like a concierge.
No app to install - no password to remember!


We eliminated old school printed info:
Concierge Guides can be downloaded for free by guests.
All info, features, services, restaurants, pools, spas, … always up-to-date.
Optional add specials & deals for guests (and even locals).


Beautifully designed QR-artwork
linked to your Digital Concierge Guide
The QR-artwork is great for display in your reception area,
concierge desk, hotel rooms, tables, elevator, ..

Your QR-art can be printed on canvas, promo cards,
window hangers, table tents, coasters, digital banners, ....



Guest Communication & Promotions

Certain times are slower than others for
Activities, Restaurants, Health & Beauty, Shopping, ...

Specific offers can create incremental revenue.
Distributed to per email and sms
you instantly reach customers and animate them to spend more.
All offers are personalized, & redeemable.



A Virtual Club Level
makes your guests feel really special!

Upgrade any guest in any situation
directly at the check-in or anytime during their stay.

Guests instantly receive club level perks per email & text.
Our unique codes secure your redemption & tracking.



Sweepstakes,
grow your customer contact list!

Just come up with a fun prize
like a dinner for two or a free treatment.

Guests can enter online for free.
A winner is drawn automatically & randomly by our system.
We notify the winner and your venue.



Our Review & Reputation System
earns you that extra Star

Most customers read reviews before they make decisions.

Our system produces more positive reviews because it is user firendly
and we can catch fake or bad reviews before they go live.

It also builds you a great reputation on facebook, google, yelp, tripadvisor, ...

How does your guide get on your guests phones?

Your guests scan your QR code and add your button to their phone.
No app to install!

digital wallet cards for your mobile phone
What's on your
Digital Concierge Guide?

All of your relevant information, links,
your offers & tips, news, pics & videos, ...
The guide instantly updates with any changes!


How can guests redeem offers?

Guest selects an offer, shows it at the venue and redeems it. Unique codes let you track redemption.

guest communication redemption system

Some of our great Clients

digital guest communications clients