Digital Marketing & Guest Communication

Why guest communication is so important

I remember a weekend at a beautiful resort in Miami.
On my second day I found out about a hotel-owned beach club, used for pool parties and special dinners.
It was neither mentioned on their website nor in any in-room directory.

That day I thought about a better way of guest communication.
No printouts to distribute, no hidden web info.
That day Townberries was born.
Guenther Edelsbacher, Founder of Townberries

Our typical clients are Hotels & Resorts, Travel Destinations, Shopping & Beauty, Activities, Helicopter Charters & Private Plane Companies, Cruise Lines & Ports, Restaurant & Bars, ..
 
 

Our Marketing Tools & Services:

Guest Communication per Mobile Phone Wallet Cards & Email
For Hotels & Destinations | Beauty, Health & Wellness
Your info & promotions are always handy on customer's phones.
No app to install, no password to set up.

Mobile Phone Boarding Passes, Tickets & Waivers
Speed up guest boarding and manage digital waivers.

Online Gift Cards, Take-out Shops & Fundraisers
Available 24/7, Bought online. Instantly sent per email. Secure redemption.

VIP Clubs & Virtual Club Level
Make VIP guest's visit really special with offers just for them.

Review & Reputation Management
Manually monitored, it earns you that extra star.

Surveys & Sweepstakes
Easy way to grow your customer contact lists.

Birthday Club
We deliver your birthday wishes & offers to new and existing guests.

Directions & Maps
GPS locations of your venues & POI.

Modern Digital Guest Communication

Your Info & Offers in Emails & Mobile Phone Wallet Cards
Great for Hotels & Destinations and Beauty, Health & Wellness
Your info, tips & offers are always up-to-date and handy on customer's phones.
No app to install, no password to set up.

It will create Incremental Revenue
New offers are automatically updated on wallet cards.
They create more guest traffic and can be easily redeemed by your venues.

Mobile Boarding Passes & Waivers speed up Boarding
Great for Private Planes, Heli Tours & Activities.
We made Digital Waivers and Pass Scanning easy peasy.

What are Digital Wallet Cards


Next to emails we also use mobile wallet cards for communication.
A Wallet Card is stored on guests phones without installing an app.
They hold our info, tips, offers, and passes & waivers...
Available for ios, android and html!

How does your card get on your guests phones?

Your guests get a link to add your card to their mobile phone wallet.
No app to install!

What's on your
Digital Wallet Card?

Your offers & tips for experiences and venues.
The card updates automatically with
new offers and notifies your guests.

How can guests redeem your offers?

Guest selects an offer, shows it at the venue and redeems it. Unique codes let you track redemption.

Let's talk about Incremental Revenue

Certain days and times are slower than others.
Specific offers and tips can create incremental revenue.
Distributed through our Wallet Cards
you instantly reach guests and animate them to spend more.
You can redeem & track offers if you want to.

Online Gift Cards, Take-out Shops & Fundraisers

Incremental Revenue • Reach more Customers • Funds go directly into your bank

Gift Cards:
Bought online. Instantly sent per email. Secure redemption.

Take-out Online Shops:
Let your customers buy your food online & pick it up.
Create attractive packages & make it simple to order.
Fundraisers:
Schools & Organizations sell your donations online.
No maintenance. Everything happens automatically in the cloud.

A Virtual Club Level
makes your guests feel really special!

Upgrade any guest in any situation
directly at the check-in or anytime during their stay.

Guests instantly receive club level perks per email & text.
Our unique codes secure your redemption & tracking.

Our Review & Reputation System earns you that extra Star

Reviews are the most important decision criterions for guests.

Our system produces more positive reviews because it is easy to use
and we can catch fake and bad reviews before they go live.

It also builds you a great reputation on facebook, google, yelp, tripadvisor, ...

Sweepstakes - grow your customer contact list automatically

Just come up with a fun prize
like a dinner for two or a free treatment.

Guests can enter online for free.
A winner is drawn automatically & randomly by our system.
We notify the winner and your venue.






Lead Generation System
for Catering, Private & Corporate Events

Are private & corporate events a big part of your business?
Generate new leads within your city!

Our inquiry system is cleverly organized & easy to use.
You will be found on top of search engines with specific SEO.

Receive inquiries by email & by text, to one or multiple managers.
Access, answer, and track all inquiries in the cloud.
Anytime, from anywhere.

You can contact your events clients for any of their future needs.

Fully automated Birthday Club
saves you time & money

Promotes your brand.
Brings guests back in.
Grows your customer base.

Guests sign up online for free.
We send them your Welcome- & Birthday Gifts.
Unique codes secure redemption & tracking.

Coupon Management System

Manage all your coupons in one place, for web, social media and print.
They can be limited by date & quantity and deactivated automatically!

Door to Door & Walking Directions

Where is my activity today?
How do I find restaurants, bars, pool, spa, reception?
We give guests driving & walking directions at the tip of a finger.

Some of our great Clients